Returned items must be unused, in original packaging, and with original garment tags still attached, they should be sent back to us within 14 days from receipt date. Returned goods can be exchanged for another product of the same price (this does not include original delivery costs). You are accountable for the charge of returning your order. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged as IDLP cannot be held liable for any items lost in transit. Please remember when returning a package from overseas to indicate on the package that the items are intended “for exchange”. Without such notice, the package is at risk of attracting additional customs duties and taxes.
- Please note - we cannot offer exchanges or refunds on SALE or DISCOUNTED PROMOTIONAL ITEMS. This applies to both Australian and International orders.